The Greenhouse Company’s Terms and Conditions
Payment: Payment should accompany all orders. You may pay by check, cash, credit card.
Pricing: Every effort is made to hold prices between catalog editions. Price changes can occur due to cost increases beyond our control. Prices should be confirmed when your order is placed. All prices FOB shipping point.
Delivery: We will ship your order the most efficient and economical way possible. If any delays in delivery occur, The Greenhouse Company of South Carolina, LLC. cannot be responsible for any delay, loss or damage caused by our suppliers or conditions beyond our control. The Greenhouse Company of South Carolina, LLC. relinquishes all responsibility for merchandise once the carrier has accepted the shipment. Any claim settlements would be between you and the delivering carrier. You are responsible for receiving and unloading the shipments. Please inspect your merchandise carefully upon receipt. Mark any noticeable damage or shortages on the freight bill upon delivery. Freight claims cannot be filed unless the bill of lading is marked with damages or shortages. You are responsible for filing freight claims and you will be billed for replacement materials. It is the freight company’s obligation to reimburse you for damaged or missing items on your claim. Concealed or hidden damages must be reported to the shipping company within 5 days of delivery.
Returns: No merchandise may be returned without authorization from our Customer Service Department. Refunds will not include original freight charge and customer is responsible for return freight charge. Returned items are subject to the following restocking charges:
- Up to 30 days from invoice date – 15% restocking fee 31 to 90 days-25% restocking fee 91days to 6 months-50% restocking fee over 6 months-no refund
- Items must be returned in new, unused condition. Refunds will not be given for custom, non-stocked or fi eld altered materials.
- Our Customer Service Department must approve warranty returns before replacement items are shipped.
Shortages: Please report all merchandise discrepancies (shortages, overages, incorrect materials, etc.) to The Greenhouse Company immediately upon receipt of shipment. You will be billed for replacement material if not reported to The Greenhouse Company within 30 days after receiving shipment.
Minimum Orders: Due to order processing costs, please be sure your order meets our $50 minimum.
The Greenhouse Company of South Carolina, LLC Limited Warranty
The Greenhouse Company of South Carolina, LLC. warrants to the original purchaser the greenhouse structure is free from defects in material and workmanship at the time of shipment from our Irmo, SC factory. This warranty is limited to twenty-four months from the date of original installation, whether in use or not at that time, or eighteen months from date of shipment from The Greenhouse Company of South Carolina, LLC whichever occurs first.
Included in this warranty along with the basic structure are any and all associated components manufactured by The Greenhouse Company of South Carolina, LLC such as benches, Versa Vent™, Palmetto Vent™, Carolina Cooler™. Greenhouse components purchased from The Greenhouse Company of South Carolina, LLC but manufactured by others, such as heaters, exhaust fans, polyethylene film, and shadecloth, are warranted in accordance with the respective supplier of the component.
The Greenhouse Company of South Carolina, LLC obligation under this warranty is limited to replacement of the defective part of The Greenhouse Company of South Carolina, LLC product following inspection and confirmation by The Greenhouse Company of South Carolina, LLC. This warranty does not apply if the product has been subjected to misuse, negligence, accident, corrosive environment, physical damage, or installation/operation contrary to The Greenhouse Company of South Carolina, LLC printed instructions. The Greenhouse Company of South Carolina, LLC shall not be liable for any default or delay in performance of its warranty obligations hereunder caused by any circumstances beyond its control, including but not limited to judicial or government restrictions or restraints, strikes, fires, floods, winds, or reduced supplies or raw materials, energy or parts. The Greenhouse Company of South Carolina, LLC will not be liable for any loss, damage, cost of repair, labor costs, freight or incidental or consequential damages of any kind in connection with the sale, use, or repair of any of The Greenhouse Company of South Carolina, LLC products. This warranty is in lieu of all other warranties, express and implied.
If for any reason you are not completely satisfied upon receipt of your order, please call our Customer Service Department at 1-800-258-7171. Complete or some assembly is required on most of The Greenhouse Company of South Carolina, LLC products.